Customer complaints

The satisfaction of our customers is our priority. In case of problems with an order or with our products, we invite you to contact us: we are always ready to find the best solution for you.

How to send a complaint?

If you have encountered a problem with your order, you can report it in one of the following ways:

📍 address
by Pet S.r.l. \ {{009} Via Paolo Lembo 3/A - 70124 (Bari)
P.iva 08498860728

📞 Telephone
080-8406035

📧 e-mail
info@parafarmaciapet.com

📱 WhatsApp
080-8406035

What to do in case of problems with a product?

If you have received a damaged, defective or different product from the ordered one, report it within 48 hours from delivery , providing the order number and, if necessary, photos of the product.

response times

Our customer service will manage your complaint in the shortest possible time. We commit ourselves to providing you with a response within 24/48 working hours and to resolve each inconvenience in the fastest and most effective way.

Your trust is important for us! 💙 If you need assistance, contact us without hesitation.