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Right of withdrawal

With reference to Legislative Decree206/2005, subsequently integrated byLegislative Decree 21/2014, implementing Directive 2011/83 / EU on consumer rights, l'buyer has the right to withdraw from the purchase through the site or by sending an email to:
The returned products must be intact in all their parts and not partially consumed. In the event of a product defect, the product will also be accepted outside its original packaging unless communicated toPharafarmaciapet   , in the manner described above, what are the defects found.

TherePharafarmaciapet (By Pet srl)Via Paolo Lembo 3 / A - 70124 (Bari) -VAT number 08498860728Tel: 080-8406035,

only in this circumstance, it reserves the right to request photos from the customer on the status of the product.

The return will generate a refund equal to the cost of the products together with the cost of the purchase transport, carried out within 14 calendar days from the delivery of the goods at the warehouse ofPharafarmaciapet   

The re-credit will usually be made with the same method chosen for the payment, unless otherwise agreed. It will be the customer's concern to provide their bank details in due time.
The goods must be returned intact, complete with all its parts and returned in the original packaging.
The returned goods must be sent to the following address:
Pharafarmaciapet Via Paolo Lembo 3 / A 70124 (Bari)


Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the goods are used or damaged, the right of withdrawal will lapse and will remain at the headquarters ofPharafarmaciapet available to the customer for collection at your expense.

For anything not provided for in these commercial conditions, we will refer to the provisions of Legislative Decree 206/2005 called the Consumer Code.